Publications

THE WALL STREET JOURNAL

The suffering of technology users

The suffering of technology users

I love this paragraph because I think it distills and represents the pain and suffering so many people now feel around the role of technology in their lives: I like technology just as much as the next person, but sometimes I find myself feeling overwhelmed with it...

“Since I started blogging…”

“Since I started blogging…”

I overhear more and more conversations about how people cope with their lives online. We talk about our day-to-day strategies for coping with e-mail overload. We gossip about our friends' Facebook profiles and worry about whether we should be joining the latest social...

Can documentation save the world?

Can documentation save the world?

Yesterday I wrapped up my 2010 Home Media Overhaul and Documentation Festival with a blog post on why to watch TV. But I left another unanswered question on the table: why document your TV setup? Documentation is somewhere between a neurosis and a calling for me. As...

Warning: Common sense on Twitter

Warning: Common sense on Twitter

It was bound to happen sooner or later: someone has actually offered some actually human level, common sense about RTs. You know RTs: "retweets", the Twitter equivalent of blowing a kiss, or maybe it's more like picking the lice out of someone's hair and eating it....

The Harvard Business Review

The suffering of technology users

The suffering of technology users

I love this paragraph because I think it distills and represents the pain and suffering so many people now feel around the role of technology in their lives: I like technology just as much as the next person, but sometimes I find myself feeling overwhelmed with it...

“Since I started blogging…”

“Since I started blogging…”

I overhear more and more conversations about how people cope with their lives online. We talk about our day-to-day strategies for coping with e-mail overload. We gossip about our friends' Facebook profiles and worry about whether we should be joining the latest social...

Can documentation save the world?

Can documentation save the world?

Yesterday I wrapped up my 2010 Home Media Overhaul and Documentation Festival with a blog post on why to watch TV. But I left another unanswered question on the table: why document your TV setup? Documentation is somewhere between a neurosis and a calling for me. As...

Warning: Common sense on Twitter

Warning: Common sense on Twitter

It was bound to happen sooner or later: someone has actually offered some actually human level, common sense about RTs. You know RTs: "retweets", the Twitter equivalent of blowing a kiss, or maybe it's more like picking the lice out of someone's hair and eating it....

OneZero

JSTOR DAILY

THE VERGE

How quickly should you reply to email?

How quickly should you reply to email?

I'm a judgemental email sender and an anxious email recipient. When I send someone an email, I judge them based on their response time: instant? slow? eternal? And by judgement, let me be clear: I'm not judging them on their email skills alone. Increasingly, I use...

Of shoes and men

Of shoes and men

I have a dear friend who used to say that a woman should always have three men in her life: the one currently in her heart, a second recently dispatched, and a third waiting in the wings. I now have a  comparable philosophy about shoes. Every woman should have one...