Publications
THE WALL STREET JOURNAL
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The Harvard Business Review
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OneZero
Community goes corporate
Boyd Neil of Hill & Knowlton has written a very kind and thought-provoking post in response to the launch of Social Signal. Boyd's observation is that corporate communicators have a lot to learn from social movements and community activists about how to use the...
Introducing Social Signal: collaboration for communities
I'm delighted to announce the launch of Social Signal. Social Signal's goal is to support online communities and distributed collaboration networks -- networks of communities that share content and relationships by using the latest generation of web tools. This...
Latest project: TechSoup/CompuMentor
My latest venture in the fabulous world of Web 2.0 is helping CompuMentor -- home of TechSoup -- set up an online community in conjunction with an event they are organizing for next spring. Job one? Use this post to check whether the aggregation is working.
What Google blog search doesn’t have
Rob highlights its pros and cons. How could he forget to mention its gravest oversight: no rankings! Or is this a desperate hope that the ascendance of Google could change the domestic balance of power?
National Conversation now online
Politics Online has launched theNational Conversation project, which aims at engaging Americans in dialogue about major national issues (in the first instance, 9/11 and Hurricane Katrina). I like the effort to encourage multimedia contributions, and to allow people to...
10 ways RSS can help build online communities
Non-governmental organizations seeking to strengthen relationships with members. Governments trying to reach out to citizens. Businesses hoping to engage and win the loyalty of customers. These are the kinds of challenges that bring people to the field of online...
More love for Zagat
Ah, the joys of the automatic reply. Zagat canceled my subscription as per my request, and here's what their e-mail included: If you have a moment, could you let us know why you decided to cancel? Is there anything we can do to change your mind? We rely on customer...
Zinging Zagat
I'm going to resist turning this space into my own customer service department, but here's another little skirmish in my own personal war on obnoxious web sites. Tonight's target is Zagat, purveyors of other people's opinions. Long before epinions and Trip Advisor...
JSTOR DAILY
Community goes corporate
Boyd Neil of Hill & Knowlton has written a very kind and thought-provoking post in response to the launch of Social Signal. Boyd's observation is that corporate communicators have a lot to learn from social movements and community activists about how to use the...
Introducing Social Signal: collaboration for communities
I'm delighted to announce the launch of Social Signal. Social Signal's goal is to support online communities and distributed collaboration networks -- networks of communities that share content and relationships by using the latest generation of web tools. This...
Latest project: TechSoup/CompuMentor
My latest venture in the fabulous world of Web 2.0 is helping CompuMentor -- home of TechSoup -- set up an online community in conjunction with an event they are organizing for next spring. Job one? Use this post to check whether the aggregation is working.
What Google blog search doesn’t have
Rob highlights its pros and cons. How could he forget to mention its gravest oversight: no rankings! Or is this a desperate hope that the ascendance of Google could change the domestic balance of power?
National Conversation now online
Politics Online has launched theNational Conversation project, which aims at engaging Americans in dialogue about major national issues (in the first instance, 9/11 and Hurricane Katrina). I like the effort to encourage multimedia contributions, and to allow people to...
10 ways RSS can help build online communities
Non-governmental organizations seeking to strengthen relationships with members. Governments trying to reach out to citizens. Businesses hoping to engage and win the loyalty of customers. These are the kinds of challenges that bring people to the field of online...
More love for Zagat
Ah, the joys of the automatic reply. Zagat canceled my subscription as per my request, and here's what their e-mail included: If you have a moment, could you let us know why you decided to cancel? Is there anything we can do to change your mind? We rely on customer...
Zinging Zagat
I'm going to resist turning this space into my own customer service department, but here's another little skirmish in my own personal war on obnoxious web sites. Tonight's target is Zagat, purveyors of other people's opinions. Long before epinions and Trip Advisor...
THE VERGE
An open design process for SIMCentre.ca
This post appears today on the site of the Social + Interactive Media Centre at Emily Carr University of Art + Design. Shh...don't tell anyone, but we're redesigning our website. That's the standard attitude towards website redesign, at least since the (merciful!)...
Get visual inspiration from Pinterest
I'm trying out Pinterest, which I'd describe as a social bookmarking system for images. You create "Pinboards" of images you like, and "pin" items onto the board when you spot something you like online. The site's default pinboards suggest likely uses: keeping track...
Blogging hubris
Yesterday I made the mistake of bragging about how well I've been doing with my daily blogging practice. And tonight I thought I'd knock off a quick blog post that would keep me in my groove. Instead I found myself learning the ins and outs of last.fm, playlistify and...
