R.I.P. social media. Long live hybrid work?

Elon Musk’s acquisition of Twitter has sent me into mourning — not just for that once-beloved social network, but for social media in general. And with that grief has come something like recognition: recognition that my optimistic view of hybrid work parallels the...

The next tech revolution is here and now

The next tech revolution is underway. It’s not the dawn of the semantic web, or the mobile web, or web 3.0 or any of these buzzwords. This revolution is about the people using technology, not the technology itself. It seems like the tech industry is finally...

The message of usability

Completing an online form that reminds me that when you’re the one GIVING the money out, there’s no pressure to create good user experience. I celebrated Valentine’s Day the traditional way this year: filling out a really terrible online form for a...

How a bad haircut created the risk tolerance to go open-source


When I was a kid I had the shortest hair of any girl in my class because my mum couldn’t face the hassle of hair maintenance. As soon as I got old enough to take care of it myself, I grew my hair as long as possible, and by the time I graduated from university it reached halfway down my back. Then I got my first real job and needed a grown-up look, so I gritted my teeth and asked for a modest trim. Instead, my stylist sheared me back to my ear-baring elementary school years, and I left the salon in an emotional state usually reserved for breakups and natural disasters.

That trauma led to an important discovery: hair grows back.

How to create a great report summarizing your workshop’s results, with an example from Vancity’s Change Everything

We love the Concept Jam workshop for what happens in the room, as people get excited about the possibilities for social media in their organizations and their own work. And we love taking what happens in the room and teasing out the ideas and mashing them up with what we know ourselves until we can deliver a really varied, exciting set of options.

But in between the room and the

Ask social media experts to share their secrets at SXSW

Our decision to open source Social Signal’s intellectual property has made me rethink my proposed panel for SXSW. This week, I’ve heard from folks who (like us) are eager to share their social media “secrets”. So why not use that to see whether social media experts to live up to their own hype?<