Publications
THE WALL STREET JOURNAL
8 easy ways to make me (and everyone else) love you more online
We all know the world runs on love. But every day, we squander that love by bugging the living crap out of other people, thanks to our careless interactions with technology. The good news is that there are some simple ways to avoid annoying people online (and off)....
Why I’m leaving Vision Critical
As of today, I’m leaving my role as Vision Critical’s VP of Social Media so I can spend more time with my devices. While it’s been a delight to lead Vision Critical’s efforts on social media R&D, I’m returning to my life as an independent consultant so that I can...
How much sharing goes on in the “sharing economy”?
How much of the sharing economy really involves sharing? It's a question that came up first thing today at the Collaborative Economy Conference, and it's a question that came up in a number of responses to my recent post on picking the winners and losers of the...
If conferences were like slot machines
My Facebook friends should be forgiven if they think I'm in Vegas to try out novelty slot machines. I was actually here to deliver three presentations on "How social media drives consumer decisions" at the LeadingRE real estate conference. I got to my last...
Can shomi solve Canada’s video streaming problem?
When I drove past a billboard earlier this week that promised me a new universe of streaming media, I nearly pulled over to the side of the road so that I could try it. Right. Now. Was this the day I'd been waiting for? The day when I'd finally experience the joy of...
What’s wrong with the Ello backlash
My latest blog post for the Harvard Business Review argues that Ello -- the "it" social network of the week -- is a wake-up call for businesses to re-assess their social media strategy in light of growing public concerns about privacy and ad targeting. But what about...
11 best practices for working with an editor
My latest blog post for the Harvard Business Review makes the case for adding an editor to your content marketing team. As I note in that post, Content marketing will only deliver on its promise if it’s good enough to deliver customers–that’s why improving the quality...
Homeschooling as a working mom: the pie chart
It's week two of the school year -- or it would be, if we weren't in the middle of an increasingly frustrating (though well-justified) teachers' strike. We're experiencing the school outage a little differently at our house, because this also marks the beginning of...
Choosing research methods for data-driven storytelling
This blog post does not represent Vision Critical. In fact, I think some of my colleagues are going to argue with me vigorously over this one. Rigorous data gathering and analysis can get in the way of effective storytelling by non-profits. That proved to be the most...
Is this an ice cream? A 2×2
It has recently come to my attention that many people seem to be unable to recognize whether their preferred frozen dessert is ice cream. At last! A modern dilemma I can actually solve, thanks to this handy 2x2: Is it ice cream? Butterfat content 10 to...
The Harvard Business Review
8 easy ways to make me (and everyone else) love you more online
We all know the world runs on love. But every day, we squander that love by bugging the living crap out of other people, thanks to our careless interactions with technology. The good news is that there are some simple ways to avoid annoying people online (and off)....
Why I’m leaving Vision Critical
As of today, I’m leaving my role as Vision Critical’s VP of Social Media so I can spend more time with my devices. While it’s been a delight to lead Vision Critical’s efforts on social media R&D, I’m returning to my life as an independent consultant so that I can...
How much sharing goes on in the “sharing economy”?
How much of the sharing economy really involves sharing? It's a question that came up first thing today at the Collaborative Economy Conference, and it's a question that came up in a number of responses to my recent post on picking the winners and losers of the...
If conferences were like slot machines
My Facebook friends should be forgiven if they think I'm in Vegas to try out novelty slot machines. I was actually here to deliver three presentations on "How social media drives consumer decisions" at the LeadingRE real estate conference. I got to my last...
Can shomi solve Canada’s video streaming problem?
When I drove past a billboard earlier this week that promised me a new universe of streaming media, I nearly pulled over to the side of the road so that I could try it. Right. Now. Was this the day I'd been waiting for? The day when I'd finally experience the joy of...
What’s wrong with the Ello backlash
My latest blog post for the Harvard Business Review argues that Ello -- the "it" social network of the week -- is a wake-up call for businesses to re-assess their social media strategy in light of growing public concerns about privacy and ad targeting. But what about...
11 best practices for working with an editor
My latest blog post for the Harvard Business Review makes the case for adding an editor to your content marketing team. As I note in that post, Content marketing will only deliver on its promise if it’s good enough to deliver customers–that’s why improving the quality...
Homeschooling as a working mom: the pie chart
It's week two of the school year -- or it would be, if we weren't in the middle of an increasingly frustrating (though well-justified) teachers' strike. We're experiencing the school outage a little differently at our house, because this also marks the beginning of...
Choosing research methods for data-driven storytelling
This blog post does not represent Vision Critical. In fact, I think some of my colleagues are going to argue with me vigorously over this one. Rigorous data gathering and analysis can get in the way of effective storytelling by non-profits. That proved to be the most...
Is this an ice cream? A 2×2
It has recently come to my attention that many people seem to be unable to recognize whether their preferred frozen dessert is ice cream. At last! A modern dilemma I can actually solve, thanks to this handy 2x2: Is it ice cream? Butterfat content 10 to...
OneZero
How to balance evening work with family life: the 2×2
Blame it on after-hours email, but it seems like the extended workday is here to stay. If your household is anything like ours, you often have work to do in the evening...and if you're a parent, that means that work often intrudes on family time. To help with the...
The Five Competencies of Social and Emotional Learning
Social and emotional learning focuses on five key competencies. These are framed slightly differently by different organizations, so I have created a table that incorporates the (verbatim) descriptions found on several different sites. Dalai Lama Center: Heart-Mind...
How to end screen time without tears
Turning off the phone, TV or videogame is hard. Here’s how to make that transition easier for you and your child — and to build your child’s core skills in the process.
What kind of digital parent are you?
My recent piece for The Atlantic, Parents: Reject Technology Shame, tackles the question of how to raise kids in a digital world. Data from more than 10,000 North American parents shows that they are deeply divided on this question, and that there are three distinct...
Why you should hand your kid that iPhone
I see you looking at me from the other side of the coffee shop?—?yes, you: the hemp-swaddled mom with the slightly sticky child who is playing with that organic wooden toy. You probably hope that toy will teach her hand-eye coordination or bring him into harmony with...
How the Sharing Economy Can Improve Your Next Business Trip
How on-demand apps can help business travellers squeeze every last minute of value out of their time on the road.
Threat-based parenting: Dos and Don’ts
As featured on Medium, a handy guide to getting those pesky kids under control with the power of threats. Thanks to the rise of screens, there’s never been a better time for threat-based parenting.
Why the Sharing Economy Isn’t Such a Boon for the Little Guy
We love to tell the story of the collaborative economy as the rise of the little guy. The data suggests otherwise.
JSTOR DAILY
How to balance evening work with family life: the 2×2
Blame it on after-hours email, but it seems like the extended workday is here to stay. If your household is anything like ours, you often have work to do in the evening...and if you're a parent, that means that work often intrudes on family time. To help with the...
The Five Competencies of Social and Emotional Learning
Social and emotional learning focuses on five key competencies. These are framed slightly differently by different organizations, so I have created a table that incorporates the (verbatim) descriptions found on several different sites. Dalai Lama Center: Heart-Mind...
How to end screen time without tears
Turning off the phone, TV or videogame is hard. Here’s how to make that transition easier for you and your child — and to build your child’s core skills in the process.
What kind of digital parent are you?
My recent piece for The Atlantic, Parents: Reject Technology Shame, tackles the question of how to raise kids in a digital world. Data from more than 10,000 North American parents shows that they are deeply divided on this question, and that there are three distinct...
Why you should hand your kid that iPhone
I see you looking at me from the other side of the coffee shop?—?yes, you: the hemp-swaddled mom with the slightly sticky child who is playing with that organic wooden toy. You probably hope that toy will teach her hand-eye coordination or bring him into harmony with...
How the Sharing Economy Can Improve Your Next Business Trip
How on-demand apps can help business travellers squeeze every last minute of value out of their time on the road.
Threat-based parenting: Dos and Don’ts
As featured on Medium, a handy guide to getting those pesky kids under control with the power of threats. Thanks to the rise of screens, there’s never been a better time for threat-based parenting.
Why the Sharing Economy Isn’t Such a Boon for the Little Guy
We love to tell the story of the collaborative economy as the rise of the little guy. The data suggests otherwise.
THE VERGE
What Mastodon means to your work
Just four weeks ago, I posted that I was officially, permanently worn out with social media. But it only took three weeks to change my mind. And four weeks for me to see that a better version of social media could create better workplaces, too. Hope looks like...
How to learn from hybrid mistakes
Don’t be surprised if you make some mistakes during the transition to hybrid work. I’m not just talking about mistakes in how you transition to a hybrid work arrangement: I’m talking about garden-variety operational, service and professional errors that happen as a...
Why it pays to blur work and home
The less we see each other in the literal sense—the less time we spend co-working in the same physical location—the more our culture and bonds depend on seeing each other in the metaphorical sense, as full humans. And we can’t do that if we continue to patrol the...
How Hybrid Work Solves the Resilience Gap
Nothing is more essential to personal or professional success than resilience: the ability to rethink, reorganize and recover when your plans go awry. Resilience is what allows us to find another path forward when we hit a roadblock; to let go of what we expected and...