Publications

THE WALL STREET JOURNAL

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The Harvard Business Review

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OneZero

The dirty truth about extended warranties

The dirty truth about extended warranties

See my update on how London Drugs resolved this situation. I know, I know...extended warranties are a scam, a way for electronics stores to up the profit margin on consumer electronics sales. But when our Olympus camera blew a pixel after less than two years, we...

Home owners against the bubble

Home owners against the bubble

Miraculously enough, we bought a duplex in Vancouver back when housing prices were merely high (as opposed to their present level, which is absurd). But that doesn't mean we have a stake in keeping housing prices high; if anything, our interest lies in seeing the bubble burst, too.

But wait, you think: don't all us home owners have a stake in keeping prices high? Only if we're planning to get out of the market all together. Speaking personally, when we sell our house it will be so that we can buy another house in Vancouver, so it doesn't matter to us whether we're buying and selling for thousands or millions — we'll end up with the same size mortgage either way.

That's not to say that we're unaffected by the market bubble. On the contrary, high housing prices hurt home owners too. They push our friends into neighbourhoods that are far away, so we see friends less often. They encourage people to move out into the 'burbs, which means more cars on the road and more smog. They push talented people doing crucial comunity service jobs into jobs with higher incomes, so they can afford crazy mortgages.

But the most crucial way that high housing prices hurt home owners is by hurting non-home owners. When our community becomes too expensive for an ever-larger number of people to buy into and put down roots, it pushes many groups of people right out of the Lower Mainland and makes our community ever more homogeneous and boring. Do we really want to live in a community where you have to be a millionaire to have a home? No way.


How much is too much for a hair cut?

How much is too much for a hair cut?

I've been getting my hair cut by the same person for years — and I'm very loyal to her (not the least because she once sacrificed her lunch hour so that I could settle my 6-month-old daughter before returning to the cutting chair).

But over the years, her price has gradually climbed; it's now close to $60 (well over, once we factor in tips). If all I'm getting is a trim, what's the point?


Social Signal is hiring a Business and Project Manager

Social Signal is hiring a Business and Project Manager

Social Signal is offering an unusual opportunity to come in on the ground floor of a business with the experience, reputation and credentials to go sky-high. If your enthusiasm for technology is matched only by your passion for social change, you'll find that the joy of working with kindred spirits can be matched by the thrill of helping communities use the Internet in ways they never imagined.

WHO WE ARE: Social Signal puts the web to work for social change, helping organizations turn online communities into a powerful force for progress. We have extensive experience in the non-profit, public and private sectors, and a large network of local, national and international colleagues and clients that you'll be working with on a regular basis. While you expand your professional network and skills, we also hope you'll enjoy being part of our personal network of technology leaders and community advocates in Vancouver and abroad.

WHO WE NEED: We're looking for a organized, progressive, tech-friendly person whose project management skills can make our work even more effective.  This fourth member of our team isn't just there to justify taking a four-person table during our meetings in the local Internet cafe. We need a boss: someone who can manage our business affairs, major projects and our team itself so that we make the most of our resources. The right person will enjoy our company's informal, friendly vibe but will help us balance friendliness with professionalism and efficiency.

WHAT YOU'LL DO: You'll business manage our business, project manage our projects, and prioritize our priorities. Your primary responsibility will be to manage our work priorities — everything from client work to business development to financial and legal affairs — to ensure that everything is getting done. You'll also help structure our client engagements by consulting on project scope, breaking down tasks, and assigning responsibilities. You'll know you're doing your job if everyone else on the team is clear about theirs.

Specific responsibilities include:

  • managing business operations including h.r., finance and legal affairs
  • project managing web development projects
  • writing or editing project proposals
  • identifying work priorities and assigning tasks
  • maintaining friendly, productive relations with our clients (including non-profit organizations, governments and socially-minded businesses) and suppliers (including designers, web developers and hosting companies)

WHO YOU ARE: You're the person who gets things done: organized and detail-oriented while keeping your eye on the big picture. You're confident, diplomatic and a born problem-solver, with a gift for getting along with people even when deadlines are looming or computers are crashing. You like knowing that the work you've done each day has made a real difference – to your colleagues, your clients, and the world.

You're passionate about social change, and your community or activist history shows it. And while you're not a programmer, you're as psyched as we are about the web's ability to make that change happen: your idea of excitement is mastering a great new online task management tool, discovering a smart progressive web site or writing a particularly sharp blog post.

Your real-world and computer desktops are as simple and uncluttered as a Zen rock garden. You're able to point to projects you've guided to completion, chaos you've turned into order, and cats you've herded into neat little rows and columns.

This is a full-time mid-level position. You've already demonstrated your capacity to plan, organize and manage complex projects; now you want to put that capacity to work in a role that will engage and challenge you.

HOW TO APPLY: Please e-mail a résumé, cover letter and salary expectations to hiring@socialsignal.com by September 15th, 2006. Tell us why you’d like to work for Social Signal, and please describe your relevant skills and professional or volunteer experiences. We want to hear about your community, advocacy or public service experiences as much as about your project management and organizational skills and experience. We're particularly interested in hearing about your:

Skills:

  • project planning and management
  • personal organization and time management
  • solid writing and communication skills
  • attention to detail
  • tech skills (Mac/Windows/Linux, software programs you know, web tools you use)

Experience:

  • projects where you've been responsible for planning and coordinating (examples might include event planning, office management or web site development)
  • writing for work or fun, on a regular basis; proposal/grant-writing
  • situations where you've worked independently with minimal supervision
  • work that has involved client relations or working with the public
  • jobs that have required you to organize not only your own work but also to keep track of other people's responsibilities and deadlines
  • volunteer work for community organizations or causes
  • situations where you've gone the extra mile to get the job done

Interests:

  • commmunity groups, projects or issues you're involved in
  • web sites you like or web tools you're excited about

Bonus points for:

  • having your own blog
  • telling us your favourite tech tool for managing time or organizing tasks
  • a strong opinion (pro or con) about Getting Things Done

Compensation will be commensurate with skills and experience. Please note that this is a mid-level position.

We look forward to hearing from you!

Chat transcripts for May 30th now available

Chat transcripts for May 30th now available

Transcripts from our May 30th remote conference sessions and May 30th hallway chat are now online. You can find transcripts on the remote conference page or on the hallway page — or just follow the links below. 

You can subscribe to RSS feeds of the chat transcripts by pointing to http://feed.gabbly.com/netsquared.org/remote or http://feed.gabbly.com/netsquared.org/hallway That will give you the last 200 messages in the chat room; or if you subscribe to the feed from an aggregator, you'll get ongoing transcripts. (If you're new to RSS, see the RSS resource center on Net2Learn.)

Conference tracking in real time

Conference tracking in real time

A number of folks in the conference hallway have asked about options for tracking conference notes in real time. 

If you are looking for blog posts from NetSquared, you can find links to all the blog posts about the NetSquared conference here

And if you want to participate in real-time note sharing via wiki, Erin Denny has set up a pbwiki space here. (The password for the wiki is "net2".) We'll move those notes onto the NetSquared site once the conference wraps.

JSTOR DAILY

The dirty truth about extended warranties

The dirty truth about extended warranties

See my update on how London Drugs resolved this situation. I know, I know...extended warranties are a scam, a way for electronics stores to up the profit margin on consumer electronics sales. But when our Olympus camera blew a pixel after less than two years, we...

Home owners against the bubble

Home owners against the bubble

Miraculously enough, we bought a duplex in Vancouver back when housing prices were merely high (as opposed to their present level, which is absurd). But that doesn't mean we have a stake in keeping housing prices high; if anything, our interest lies in seeing the bubble burst, too.

But wait, you think: don't all us home owners have a stake in keeping prices high? Only if we're planning to get out of the market all together. Speaking personally, when we sell our house it will be so that we can buy another house in Vancouver, so it doesn't matter to us whether we're buying and selling for thousands or millions — we'll end up with the same size mortgage either way.

That's not to say that we're unaffected by the market bubble. On the contrary, high housing prices hurt home owners too. They push our friends into neighbourhoods that are far away, so we see friends less often. They encourage people to move out into the 'burbs, which means more cars on the road and more smog. They push talented people doing crucial comunity service jobs into jobs with higher incomes, so they can afford crazy mortgages.

But the most crucial way that high housing prices hurt home owners is by hurting non-home owners. When our community becomes too expensive for an ever-larger number of people to buy into and put down roots, it pushes many groups of people right out of the Lower Mainland and makes our community ever more homogeneous and boring. Do we really want to live in a community where you have to be a millionaire to have a home? No way.


How much is too much for a hair cut?

How much is too much for a hair cut?

I've been getting my hair cut by the same person for years — and I'm very loyal to her (not the least because she once sacrificed her lunch hour so that I could settle my 6-month-old daughter before returning to the cutting chair).

But over the years, her price has gradually climbed; it's now close to $60 (well over, once we factor in tips). If all I'm getting is a trim, what's the point?


Social Signal is hiring a Business and Project Manager

Social Signal is hiring a Business and Project Manager

Social Signal is offering an unusual opportunity to come in on the ground floor of a business with the experience, reputation and credentials to go sky-high. If your enthusiasm for technology is matched only by your passion for social change, you'll find that the joy of working with kindred spirits can be matched by the thrill of helping communities use the Internet in ways they never imagined.

WHO WE ARE: Social Signal puts the web to work for social change, helping organizations turn online communities into a powerful force for progress. We have extensive experience in the non-profit, public and private sectors, and a large network of local, national and international colleagues and clients that you'll be working with on a regular basis. While you expand your professional network and skills, we also hope you'll enjoy being part of our personal network of technology leaders and community advocates in Vancouver and abroad.

WHO WE NEED: We're looking for a organized, progressive, tech-friendly person whose project management skills can make our work even more effective.  This fourth member of our team isn't just there to justify taking a four-person table during our meetings in the local Internet cafe. We need a boss: someone who can manage our business affairs, major projects and our team itself so that we make the most of our resources. The right person will enjoy our company's informal, friendly vibe but will help us balance friendliness with professionalism and efficiency.

WHAT YOU'LL DO: You'll business manage our business, project manage our projects, and prioritize our priorities. Your primary responsibility will be to manage our work priorities — everything from client work to business development to financial and legal affairs — to ensure that everything is getting done. You'll also help structure our client engagements by consulting on project scope, breaking down tasks, and assigning responsibilities. You'll know you're doing your job if everyone else on the team is clear about theirs.

Specific responsibilities include:

  • managing business operations including h.r., finance and legal affairs
  • project managing web development projects
  • writing or editing project proposals
  • identifying work priorities and assigning tasks
  • maintaining friendly, productive relations with our clients (including non-profit organizations, governments and socially-minded businesses) and suppliers (including designers, web developers and hosting companies)

WHO YOU ARE: You're the person who gets things done: organized and detail-oriented while keeping your eye on the big picture. You're confident, diplomatic and a born problem-solver, with a gift for getting along with people even when deadlines are looming or computers are crashing. You like knowing that the work you've done each day has made a real difference – to your colleagues, your clients, and the world.

You're passionate about social change, and your community or activist history shows it. And while you're not a programmer, you're as psyched as we are about the web's ability to make that change happen: your idea of excitement is mastering a great new online task management tool, discovering a smart progressive web site or writing a particularly sharp blog post.

Your real-world and computer desktops are as simple and uncluttered as a Zen rock garden. You're able to point to projects you've guided to completion, chaos you've turned into order, and cats you've herded into neat little rows and columns.

This is a full-time mid-level position. You've already demonstrated your capacity to plan, organize and manage complex projects; now you want to put that capacity to work in a role that will engage and challenge you.

HOW TO APPLY: Please e-mail a résumé, cover letter and salary expectations to hiring@socialsignal.com by September 15th, 2006. Tell us why you’d like to work for Social Signal, and please describe your relevant skills and professional or volunteer experiences. We want to hear about your community, advocacy or public service experiences as much as about your project management and organizational skills and experience. We're particularly interested in hearing about your:

Skills:

  • project planning and management
  • personal organization and time management
  • solid writing and communication skills
  • attention to detail
  • tech skills (Mac/Windows/Linux, software programs you know, web tools you use)

Experience:

  • projects where you've been responsible for planning and coordinating (examples might include event planning, office management or web site development)
  • writing for work or fun, on a regular basis; proposal/grant-writing
  • situations where you've worked independently with minimal supervision
  • work that has involved client relations or working with the public
  • jobs that have required you to organize not only your own work but also to keep track of other people's responsibilities and deadlines
  • volunteer work for community organizations or causes
  • situations where you've gone the extra mile to get the job done

Interests:

  • commmunity groups, projects or issues you're involved in
  • web sites you like or web tools you're excited about

Bonus points for:

  • having your own blog
  • telling us your favourite tech tool for managing time or organizing tasks
  • a strong opinion (pro or con) about Getting Things Done

Compensation will be commensurate with skills and experience. Please note that this is a mid-level position.

We look forward to hearing from you!

Chat transcripts for May 30th now available

Chat transcripts for May 30th now available

Transcripts from our May 30th remote conference sessions and May 30th hallway chat are now online. You can find transcripts on the remote conference page or on the hallway page — or just follow the links below. 

You can subscribe to RSS feeds of the chat transcripts by pointing to http://feed.gabbly.com/netsquared.org/remote or http://feed.gabbly.com/netsquared.org/hallway That will give you the last 200 messages in the chat room; or if you subscribe to the feed from an aggregator, you'll get ongoing transcripts. (If you're new to RSS, see the RSS resource center on Net2Learn.)

Conference tracking in real time

Conference tracking in real time

A number of folks in the conference hallway have asked about options for tracking conference notes in real time. 

If you are looking for blog posts from NetSquared, you can find links to all the blog posts about the NetSquared conference here

And if you want to participate in real-time note sharing via wiki, Erin Denny has set up a pbwiki space here. (The password for the wiki is "net2".) We'll move those notes onto the NetSquared site once the conference wraps.

THE VERGE

Mindful of social media

Mindful of social media

Lori Deschene of TinyBuddha has a fantastic post on 10 Mindful Ways to Use Social Media at Tricycle. It's hard to pick just one to share but if I have to... If you propose to tweet, always ask yourself: Is it true? Is it necessary? Is it kind? Sometimes we post...

Two tweaks for your e-mail vendetta auto-responder

Two tweaks for your e-mail vendetta auto-responder

Yesterday I set up a vacation responder as part of my e-mail vendetta. If you're thinking of doing the same, you might note a couple of tweaks: I forward multiple e-mail addresses to a single Gmail account. But Gmail's vacation responder doesn't do a good job of...

Tied to technology

Tied to technology

My latest toy is an iPod nano watch. It's just a plain old iPod nano, but it slides onto a watch strap specially designed to watch-ify it. I loved it for being red and iSomething and tiny but even so I wasn't particularly sure that it was a wise (read: financially...