Latest publications
Read my latest stories for The Wall Street Journal, Passcode, The Harvard Business Review, JSTOR Daily and more.
Working with social media: top 11 posts of 2011
What the Internet did for you in 2011
My year-end post for the Harvard Business Review asked the question, What did the Internet do for you this year? In that post, I wrote: Appreciating the moments when our online work and lives just click tells us that all this time we spend online is not a compulsion,...
My 11 most popular blog posts of 2011
29 free or cheap online collaboration software tools for you and your team
Under "fire, pants on", please file my blog post of not two weeks ago, claiming to have seen the light on how to choose online collaboration tools so that you accommodate the least-geeky member of your team. As a philosophy, that lasted for 10 whole days, but as a...
Writing about Motherhood Online
[O]n the Internet, nobody knows you're a dog, which liberates you to be a bitch. Not a bitch to others -- ...online mothers' groups are quick to sanction hostility -- but the impatient, imperfect bitch of a mom uses jarred babyfood, disposable diapers and a TV-as...
6 crucial police guidelines for stopping social media vigilantes
Yesterday, Vancouver was treated to the first court appearances by alleged participants in the 2011 Stanley Cup Riots. It was a snapshot of one of the most profound and valuable institutions in our society: a system of justice to which we have collectively delegated...
10 geek gifts for this holiday season
The holiday season sends many of us into the aisles of Best Buy or the Apple Store. We might wander…
How to follow your own principles online
Listen carefully to any twinge of discomfort when you’re online. It’s there to help you learn how to follow your own principles online.
Delete your Klout profile and be more than a Klout score
7 steps to deleting your Klout score, following through on my Harvard Business Review blog post, “The Social Sanity Manifesto”.
Learn to listen online by lurking silently on one social network
Today's practice: Practice your listening skills by choosing one social network where you'll pay active attention, but not actually contribute. My friend Jason Mogus likes to say that we teach what we need to learn. I have long taken this as the single best...