Publications
THE WALL STREET JOURNAL
Learn to listen online by lurking silently on one social network
Today's practice: Practice your listening skills by choosing one social network where you'll pay active attention, but not actually contribute. My friend Jason Mogus likes to say that we teach what we need to learn. I have long taken this as the single best...
Learning about online graffiti from bathroom graffiti
Today's practice: When you find an online comment or contribution that truly annoys you, put it on your desktop or bulletin board. It's your own personal classroom for learning about difference, and practicing tolerance. When companies, organizations or individuals...
Let your team choose project software for your online collaboration
If you’re a project software or online collaboration geek, you want your team to use your tools. Here’s how to make their tools work for you.
What is an ebook? 6 questions about the future of books
Tonight Emily Carr students presented 5 ebook prototypes developed over the course of this semester in an ebook design course. As the students presented their work, and members of the local business, tech and creative communities responded to them, it was clear that...
Is online activism effective? 5 ways to ask (and answer) the question
Can social media catalyze or support political change? To answer that question, you have to understand who is asking, and what they really want to know. And it's the fundamental question we addressed today in a panel on social media and political activism at Meshwest...
The 6 great tech religions, and how to resist them
It's Friday night again: time for good Jews to light their sabbath candles, or in our family's religious tradition, to feel vaguely guilty for not even thinking of it. We lead highly secular lives, not because we're techno-centric geeks, but in spite of it. For all...
3 options for sharing an iTunes account under iCloud with your husband, wife or sweetie
If you had asked me on Friday whether I was in a committed relationship, I'd have said yes. I've been married to the same man for over 11 years, and we've been together for 14. Together we have two children, a business, a house, and multiple bank accounts. Not to...
9 ways the Internet can cheer your mood when you’re feeling sad
A rough day: we all have them. Yet no day is so rough that it should shake your faith in the Internet as, if not a universal cure, than a widely applicable balm. Here are 5 ways the Internet can cheer you up when you're blue: Create something. Upload a picture. Edit...
3 reasons to make TV social & connected with the new Plex & myPlex
I want you to think really carefully about how happy you are right now, because as soon as I describe the killer features of the latest iteration of the Plex media center software, you're going to be plunged into deep despair. Despair over the fact that you don't have...
Learning from social media failure at Qantas and beyond
My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...
The Harvard Business Review
Learn to listen online by lurking silently on one social network
Today's practice: Practice your listening skills by choosing one social network where you'll pay active attention, but not actually contribute. My friend Jason Mogus likes to say that we teach what we need to learn. I have long taken this as the single best...
Learning about online graffiti from bathroom graffiti
Today's practice: When you find an online comment or contribution that truly annoys you, put it on your desktop or bulletin board. It's your own personal classroom for learning about difference, and practicing tolerance. When companies, organizations or individuals...
Let your team choose project software for your online collaboration
If you’re a project software or online collaboration geek, you want your team to use your tools. Here’s how to make their tools work for you.
What is an ebook? 6 questions about the future of books
Tonight Emily Carr students presented 5 ebook prototypes developed over the course of this semester in an ebook design course. As the students presented their work, and members of the local business, tech and creative communities responded to them, it was clear that...
Is online activism effective? 5 ways to ask (and answer) the question
Can social media catalyze or support political change? To answer that question, you have to understand who is asking, and what they really want to know. And it's the fundamental question we addressed today in a panel on social media and political activism at Meshwest...
The 6 great tech religions, and how to resist them
It's Friday night again: time for good Jews to light their sabbath candles, or in our family's religious tradition, to feel vaguely guilty for not even thinking of it. We lead highly secular lives, not because we're techno-centric geeks, but in spite of it. For all...
3 options for sharing an iTunes account under iCloud with your husband, wife or sweetie
If you had asked me on Friday whether I was in a committed relationship, I'd have said yes. I've been married to the same man for over 11 years, and we've been together for 14. Together we have two children, a business, a house, and multiple bank accounts. Not to...
9 ways the Internet can cheer your mood when you’re feeling sad
A rough day: we all have them. Yet no day is so rough that it should shake your faith in the Internet as, if not a universal cure, than a widely applicable balm. Here are 5 ways the Internet can cheer you up when you're blue: Create something. Upload a picture. Edit...
3 reasons to make TV social & connected with the new Plex & myPlex
I want you to think really carefully about how happy you are right now, because as soon as I describe the killer features of the latest iteration of the Plex media center software, you're going to be plunged into deep despair. Despair over the fact that you don't have...
Learning from social media failure at Qantas and beyond
My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...
OneZero
Tx is short for f*** you, not thank you
Today's practice: Write your thank yous instead of abbreviating them. Last night, I caught myself on the verge of a profound etiquette violation. A colleague had replied quickly and helpfully to an email I had sent, asking for information, and my breezy reply ended...
Meet Your Pinterest Customer
Pinterest is the social media darling of the month, growing madly and reported to be driving more traffic to third-party…
Stop blaming yourself for your kids’ challenges
Today's practice: Focus on healing your kids, not on figuring out how you've damaged them. In the past year a number of very important and dear people in our lives have started or grown their families in a way not everybody knows is possible: by adopting kids who have...
5 essential steps to online security
Today's practice: Tighten your online security. You'd think that writing a dissertation about political computer hacking would make a girl sensitive to the challenges of online security. And it has, up to a point. But I recently decided to up my level of tech...
Make a family tech schedule
Today's practice: Make a family tech schedule. We recently took the bold, terrifying step of pulling all the gaming consoles (Xbox, Playstation and Wii) out of our home media center, and sending them on a vacation to the closet. We took this measure in response to our...
What experience do you want to have online?
Today's practice: Think about the social media experience you want to have, not the brand you want to build. About three years ago, in a conversation that ultimately led to me shifting gears and joining Emily Carr, the very wise Morgan Brayton passed along a pivotal...
From the Wall Street Journal’s Daily Wrap: Twitter for CEOs (audio)
Why and how should CEOs use Twitter? That was the focus of my conversation with Michael Castner yesterday, on the Wall Street Journal's Daily Wrap. You can listen to that interview below, or read the Wall Street Journal story we were riffing off: Better Leadership...
How to crowdsource your Facebook Timeline
If you struggle to keep your Facebook Timeline dynamic and engaging, without creating what is simply a mirror of your Facebook or LinkedIn presence, the solution may not lie with you, but with your friends. For the past few months, I've been running a private...
JSTOR DAILY
Tx is short for f*** you, not thank you
Today's practice: Write your thank yous instead of abbreviating them. Last night, I caught myself on the verge of a profound etiquette violation. A colleague had replied quickly and helpfully to an email I had sent, asking for information, and my breezy reply ended...
Meet Your Pinterest Customer
Pinterest is the social media darling of the month, growing madly and reported to be driving more traffic to third-party…
Stop blaming yourself for your kids’ challenges
Today's practice: Focus on healing your kids, not on figuring out how you've damaged them. In the past year a number of very important and dear people in our lives have started or grown their families in a way not everybody knows is possible: by adopting kids who have...
5 essential steps to online security
Today's practice: Tighten your online security. You'd think that writing a dissertation about political computer hacking would make a girl sensitive to the challenges of online security. And it has, up to a point. But I recently decided to up my level of tech...
Make a family tech schedule
Today's practice: Make a family tech schedule. We recently took the bold, terrifying step of pulling all the gaming consoles (Xbox, Playstation and Wii) out of our home media center, and sending them on a vacation to the closet. We took this measure in response to our...
What experience do you want to have online?
Today's practice: Think about the social media experience you want to have, not the brand you want to build. About three years ago, in a conversation that ultimately led to me shifting gears and joining Emily Carr, the very wise Morgan Brayton passed along a pivotal...
From the Wall Street Journal’s Daily Wrap: Twitter for CEOs (audio)
Why and how should CEOs use Twitter? That was the focus of my conversation with Michael Castner yesterday, on the Wall Street Journal's Daily Wrap. You can listen to that interview below, or read the Wall Street Journal story we were riffing off: Better Leadership...
How to crowdsource your Facebook Timeline
If you struggle to keep your Facebook Timeline dynamic and engaging, without creating what is simply a mirror of your Facebook or LinkedIn presence, the solution may not lie with you, but with your friends. For the past few months, I've been running a private...
THE VERGE
Dystopian fiction: What to read when you want to worry
My latest post for JSTOR Daily looks at the value of dystopian fiction to those of us trying to navigate a complicated digital world and an even more confusing future. The post mentions many of my favorite dystopian reads, so I thought I would offer a handy list of...
Why Small Businesses Are Getting LinkedIn Wrong
This piece for The Wall Street Journal’s Report on Small Business looks at the most common mistakes small businesses make on LinkedIn, and how they can do better.
Wanted: A quantified child app for helping special needs kids
When you've got a special needs kid, you're often trying successive strategies or interventions to help your kid develop new emotional, cognitive or behavioral skills. But if you're also on the roller coaster of living with a challenging kid, it can be really hard to...
How to lock your kids out of every device
I wrote my Ph.D. thesis on hacktivism: politically-motivated computer hacking. Interviewing fifty politically engaged computer hackers turned out to be great preparation for running a business that built nonprofit online communities, because I really know how to speak...