Publications
THE WALL STREET JOURNAL
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The Harvard Business Review
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OneZero
Latest project: TechSoup/CompuMentor
My latest venture in the fabulous world of Web 2.0 is helping CompuMentor -- home of TechSoup -- set up an online community in conjunction with an event they are organizing for next spring. Job one? Use this post to check whether the aggregation is working.
What Google blog search doesn’t have
Rob highlights its pros and cons. How could he forget to mention its gravest oversight: no rankings! Or is this a desperate hope that the ascendance of Google could change the domestic balance of power?
National Conversation now online
Politics Online has launched theNational Conversation project, which aims at engaging Americans in dialogue about major national issues (in the first instance, 9/11 and Hurricane Katrina). I like the effort to encourage multimedia contributions, and to allow people to...
10 ways RSS can help build online communities
Non-governmental organizations seeking to strengthen relationships with members. Governments trying to reach out to citizens. Businesses hoping to engage and win the loyalty of customers. These are the kinds of challenges that bring people to the field of online...
More love for Zagat
Ah, the joys of the automatic reply. Zagat canceled my subscription as per my request, and here's what their e-mail included: If you have a moment, could you let us know why you decided to cancel? Is there anything we can do to change your mind? We rely on customer...
Zinging Zagat
I'm going to resist turning this space into my own customer service department, but here's another little skirmish in my own personal war on obnoxious web sites. Tonight's target is Zagat, purveyors of other people's opinions. Long before epinions and Trip Advisor...
Tagging for Katrina
At the suggestion of Nancy White, I've just posted an introduction to tagging for people who are creating online resources for post-Katrina disaster recovery. It covers some suggestions for tag choice as well as overall tips on tagging. It's online at You're It.
Kudos to Fido
Within a few days of my post, Fido responded with a 100% perfect solution: The $50 GPRS Unlimited bundle was added to your account. It was possible to do so as we have not yet fully converted to our new Billing platform - thankfully. The usual condition is that...
JSTOR DAILY
Latest project: TechSoup/CompuMentor
My latest venture in the fabulous world of Web 2.0 is helping CompuMentor -- home of TechSoup -- set up an online community in conjunction with an event they are organizing for next spring. Job one? Use this post to check whether the aggregation is working.
What Google blog search doesn’t have
Rob highlights its pros and cons. How could he forget to mention its gravest oversight: no rankings! Or is this a desperate hope that the ascendance of Google could change the domestic balance of power?
National Conversation now online
Politics Online has launched theNational Conversation project, which aims at engaging Americans in dialogue about major national issues (in the first instance, 9/11 and Hurricane Katrina). I like the effort to encourage multimedia contributions, and to allow people to...
10 ways RSS can help build online communities
Non-governmental organizations seeking to strengthen relationships with members. Governments trying to reach out to citizens. Businesses hoping to engage and win the loyalty of customers. These are the kinds of challenges that bring people to the field of online...
More love for Zagat
Ah, the joys of the automatic reply. Zagat canceled my subscription as per my request, and here's what their e-mail included: If you have a moment, could you let us know why you decided to cancel? Is there anything we can do to change your mind? We rely on customer...
Zinging Zagat
I'm going to resist turning this space into my own customer service department, but here's another little skirmish in my own personal war on obnoxious web sites. Tonight's target is Zagat, purveyors of other people's opinions. Long before epinions and Trip Advisor...
Tagging for Katrina
At the suggestion of Nancy White, I've just posted an introduction to tagging for people who are creating online resources for post-Katrina disaster recovery. It covers some suggestions for tag choice as well as overall tips on tagging. It's online at You're It.
Kudos to Fido
Within a few days of my post, Fido responded with a 100% perfect solution: The $50 GPRS Unlimited bundle was added to your account. It was possible to do so as we have not yet fully converted to our new Billing platform - thankfully. The usual condition is that...
THE VERGE
My Facebook profile, now with extra hotness
If you haven't visited me on Facebook recently, you may not have seen my new super-awesome profile. It looks like this: And while you're visiting me, I hope you'll check out my new Facebook page, which I set up to share my writing and work. (I use my profile for...
5 reasons to consider putting your kids on Facebook
An open design process for SIMCentre.ca
This post appears today on the site of the Social + Interactive Media Centre at Emily Carr University of Art + Design. Shh...don't tell anyone, but we're redesigning our website. That's the standard attitude towards website redesign, at least since the (merciful!)...
Get visual inspiration from Pinterest
I'm trying out Pinterest, which I'd describe as a social bookmarking system for images. You create "Pinboards" of images you like, and "pin" items onto the board when you spot something you like online. The site's default pinboards suggest likely uses: keeping track...