Publications

THE WALL STREET JOURNAL

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The Harvard Business Review

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OneZero

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JSTOR DAILY

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THE VERGE

The message of usability

The message of usability

Completing an online form that reminds me that when you're the one GIVING the money out, there's no pressure to create good user experience. I celebrated Valentine's Day the traditional way this year: filling out a really terrible online form for a funding...

The beauty of baffling

The beauty of baffling

It's the nature of Twitter that you baffle half the people who follow you & are baffled by half the folks you follow. I wrote this tonight in response to an old friend who was teasing me about finding half my tweets baffling. It's a comment I get a lot, often from...