E-Business

Tagging for world domination

Tagging for world domination

Tags can help you drive traffic to your website and build engagement in your online community. Here are my secrets to tagging success.

Community goes corporate

Community goes corporate

Boyd Neil of Hill & Knowlton has written a very kind and thought-provoking post in response to the launch of Social Signal. Boyd’s observation is that corporate communicators have a lot to learn from social movements and community activists about how to use...
More love for Zagat

More love for Zagat

Ah, the joys of the automatic reply. Zagat canceled my subscription as per my request, and here’s what their e-mail included: If you have a moment, could you let us know why you decided to cancel? Is there anything we can do to change your mind? We rely on...
Zinging Zagat

Zinging Zagat

I’m going to resist turning this space into my own customer service department, but here’s another little skirmish in my own personal war on obnoxious web sites. Tonight’s target is Zagat, purveyors of other people’s opinions. Long before...
Movie Central digs me out from Six Feet Under

Movie Central digs me out from Six Feet Under

Today’s online customer service award goes to Movie Central — that’s the (Western) Canadian equivalent of HBO. I emailed the address listed on their web site last Monday (August 8th), as follows: Subject: Six Feet Under season 5 hi, I’ve...
Technological leapfrogging

Technological leapfrogging

I have a story in today’s Toronto Star on Leapfrogging the Technology Gap. The story looks at communities or even whole countries in the developing world that are using information and communication technologies to leapfrog directly from being an agricultural to...
Web-based project management

Web-based project management

As part of my ongoing love-in with 43 Things, I looked into its development environment, something called Ruby on Rails. Ruby is a programming language that claims to be easy for even a new programmer to learn. Rails is a web application framework for Ruby; it sounds...
E-commerce comes to Canada

E-commerce comes to Canada

After years of being marginalized by the online marketplace, Canada is finally getting access to a wide range of online retailers — thanks to Borderfree, a service owned by Canada Post. Borderfree lets online retailers easily sell their products in international...