3 tricks for monitoring Twitter mentions and trackbacks

The brilliant Lauren Bacon made a big splash yesterday with her thought-provoking post on the emotional work that often gets assigned to women working in the tech world. The response to that post has been so massive that it’s left her with a challenge: how do...

Love in flames: finding the joy in hostile comments

“I don’t know why you care about the shit that a bunch of total strangers say about you on the Internet.” This was my mom’s delightfully candid and potentially comforting response to this week’s comment eruption on my Harvard Business...

What experience do you want to have online?

Today’s practice: Think about the social media experience you want to have, not the brand you want to build. About three years ago, in a conversation that ultimately led to me shifting gears and joining Emily Carr, the very wise Morgan Brayton passed along a...

5 reasons to blog like it’s the last night of the world

I worry a lot about the world ending. My scenarios usually involve some kind of catastrophic climate change, pandemic virus or global economic meltdown followed by civil collapse. This intermittent tendency to fret over various doomsday is something I try to deprive...

How many e-mail clients do you need?

Jodie Tonita is a lovely person. She is passionate, funny, kind to children and small animals, and an amazing hula-hooper. Unfortunately she was sent by our alien overlords to ensure I never do my actual work. As evidence, check out this message Jodie left on my...