Latest

Catch up on Alex’s latest publications and appearances here.

Learning about online graffiti from bathroom graffiti

Today's practice: When you find an online comment or contribution that truly annoys you, put it on your desktop or bulletin board. It's your own personal classroom for learning about difference, and practicing tolerance. When companies, organizations or individuals...

What is an ebook? 6 questions about the future of books

Tonight Emily Carr students presented 5 ebook prototypes developed over the course of this semester in an ebook design course. As the students presented their work, and members of the local business, tech and creative communities responded to them, it was clear that...

The 6 great tech religions, and how to resist them

It's Friday night again: time for good Jews to light their sabbath candles, or  in our family's religious tradition, to feel vaguely guilty for not even thinking of it. We lead highly secular lives, not because we're techno-centric geeks, but in spite of it. For all...

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...