Excel template: 7 steps to achieving your goals

Do you have trouble making good on your New Year’s resolutions? Do you have a hard time staying focused on your most important work? Do you simply get overwhelmed by all the tasks on your plate, and worry about how to get them all done? When I’m trying to...

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...

10 myths about ethnography, from Tom Boellstorff

This post originally appeared on the SIM Centre website. There was a lot to love about anthropologist Tom Boellstorff’s dynamic, thought-provoking keynote to the Association of Internet Researchers. But I figured that my design colleagues, many of whom use...