Learn to listen online by lurking silently on one social network

Today’s practice:  Practice your listening skills by choosing one social network where you’ll pay active attention, but not actually contribute. My friend Jason Mogus likes to say that we teach what we need to learn. I have long taken this as the single...

Learning about online graffiti from bathroom graffiti

Today’s practice: When you find an online comment or contribution that truly annoys you, put it on your desktop or bulletin board. It’s your own personal classroom for learning about difference, and practicing tolerance. When companies, organizations or...

What is an ebook? 6 questions about the future of books

Tonight Emily Carr students presented 5 ebook prototypes developed over the course of this semester in an ebook design course. As the students presented their work, and members of the local business, tech and creative communities responded to them, it was clear that...

The 6 great tech religions, and how to resist them

It’s Friday night again: time for good Jews to light their sabbath candles, or  in our family’s religious tradition, to feel vaguely guilty for not even thinking of it. We lead highly secular lives, not because we’re techno-centric geeks, but in...

9 ways the Internet can cheer your mood when you’re feeling sad

A rough day: we all have them. Yet no day is so rough that it should shake your faith in the Internet as, if not a universal cure, than a widely applicable balm. Here are 5 ways the Internet can cheer you up when you’re blue: Create something. Upload a picture....

3 reasons to make TV social & connected with the new Plex & myPlex

I want you to think really carefully about how happy you are right now, because as soon as I describe the killer features of the latest iteration of the Plex media center software, you’re going to be plunged into deep despair. Despair over the fact that you...

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...