Alexandra Samuel
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Custom URL shorteners put the poetry back in domain names

This entry is part 38 of 39 in the series 40 years online

How my custom URL shortener taught me the 10 principles of tech support

This entry is part 5 of 39 in the series 40 years online

The computer that set the standard for tech support in MY house was invented in 1975. Over the years, I’ve come to see that good tech support makes all the difference between having a great time online, and feeling awful every time you switch on a machine.

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