S.E.O. is payback for teenage freaks

Today I was catching up with my colleague Haig Armen when he asked me if I knew Steve Andersen. “You mean, Steve Andersen from Salesforce?” I asked. [“You mean, Steve Anderson of Open Media?” my husband asked later.] “No, Steve Anderson...

Learn to listen online by lurking silently on one social network

Today’s practice: ¬†Practice your listening skills by choosing one social network where you’ll pay active attention, but not actually contribute. My friend Jason Mogus likes to say that we teach what we need to learn. I have long taken this as the single...

Trust, disclosure and social media

Two of the most frequent criticisms of social media hinge on the quality and quantity of information people disclosure through blogs, Twitter, Facebook and other social tools: Why does s/he think anyone cares? Asked about people who blog their latest meal, tweet their...

Imagining innovation in the Google era

Neal Stephenson has written an important essay, Innovation Starvation, which I discovered via Ron Burnett. In it he grapples with the decline in world-changing inventions, and focuses particularly on the potential role of science fiction as an inspiration for...

The return of “I don’t know”

Fifteen years ago, “I don’t know” was a regular part of our vocabulary. And then it all changed. I remember the night, shortly after I got my first high-speed connection, when a group of my friends were over and got into a conversation about Clifford...