The message of usability

Completing an online form that reminds me that when you’re the one GIVING the money out, there’s no pressure to create good user experience. I celebrated Valentine’s Day the traditional way this year: filling out a really terrible online form for a...

The beauty of baffling

It’s the nature of Twitter that you baffle half the people who follow you & are baffled by half the folks you follow. I wrote this tonight in response to an old friend who was teasing me about finding half my tweets baffling. It’s a comment I get a...