When we recommended Drupal as the platform for telecentre.org back in 2005, we anticipated the emergence of what is now one of the most widely-used tools for nonprofit technologists. The process we used to evaluate platforms, and the questions we asked, are the same questions you should be asking about your software choices today.
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I am an independent writer, speaker and researcher, and the author of Work Smarter with Social Media for Harvard Business Review Press. My work focuses on how people and organizations can work smarter and live better online. I am a regular contributor to The Wall Street Journal, The Christian Science Monitor's Passcode, JSTOR Daily and The Harvard Business Review, and I am represented for speaking engagements by the Lavin Agency.