learning

11 things I want to stop learning

11 things I want to stop learning

There are some things I seem destined to learn over and over again, and gosh, I wish I could stop learning them already. For example: Unplug itĀ before you open it. If you don’t want to do it tomorrow, you won’t want to do it in three months, either. Just...
Learning from social media failure at Qantas and beyond

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...