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customer service

Inviting positive customer feedback

March 28, 2009

If your web site has a customer feedback form, you can learn from Apple’s mistakes.

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Online collaboration for your right brain, part 2: MindMeister…

July 23, 2008

How to use MindMeister as a powerful tool for collaborative mindmapping and brainstorming.

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Learning about warranties from London Drugs

August 21, 2006

London Drugs wins my customer service prize of the month for its speedy resolution of my camera dilemma. I heard right away from their warranty department. It turns out they were about as happy with VAC’s warranty progam as I was: they’ve since brought their warranty program in-house so that they can resolve customer issues [...]

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Scratching at Fido’s door

August 27, 2005

29 days into my love affair with an unlocked Treo and I have discovered why it’s nice not to be married to any one cell phone carrier. I made the leap into wireless, thinking that Fido’s unlimited data plan offered a net; they’ve since pulled the plan, though existing subscribers are grandfathered in — for [...]

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