Latest publications

Read my latest stories for The Wall Street Journal, Passcode, The Harvard Business Review, JSTOR Daily and more.

How Social Media Is Changing Olympic Coverage

How Social Media Is Changing Olympic Coverage

Plenty of locals in Vancouver are stymied in their efforts to decipher just what the protesters want; or more precisely, what it would take to satisfy them.
—Jonathon Narvey

Game play can help grow a community, offer positive mentorship,…

5 ways social media can help you learn to say no (for HBR)

5 ways social media can help you learn to say no (for HBR)

Subject: Join our new working group? Subject: Time to meet for coffee? Subject: Beta invitation for new web app Subject: Sign up for 2010 lecture series? If your January inbox looks like mine, it's full of requests and invitations. The problem with the New Year's...

How great editing motivates great user-generated content

How great editing motivates great user-generated content

When a business or organization takes on its first social media project, the communications team typically worries about how to handle a deluge of negative comments or inappropriate content. Rob and I always tell people that what they should worry about is the exact...

Scoring with Social Media: 6 Tips for Using Analytics

This blog post originally appeared on the Harvard Business Review site. Want to know your social media score? Fill in the following equation: (Twitter followers + Facebook friends + LinkedIn contacts) x (Total tweets + Twitterers you follow + Months on Facebook)...

10 social media travel tools

10 social media travel tools

This blog post originally appeared on the Harvard Business Review. Travel budgets are under serious pressure right now. Trips that were once approved via rubber stamp now must pass through the Politburo Standing Committee to get a green light. Thankfully, a host of...

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