failure

The 23 stages of the task management software lifecycle

The 23 stages of the task management software lifecycle

Totally on top of all pending tasks Moderate slippage of select tasks leads to mild anxiety Catastrophic failure to complete one or more mission-critical tasks leads to wholesale re-evaluation of career choice, self-worth and why are we even on this earth anyhow?...
Learning from social media failure at Qantas and beyond

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...