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Responding to online criticism: reflections on my WNYC interview

July 29, 2010

Most people don’t even read the blog they’re responding to. That’s one of the comments that came up during my interview yesterday on WNYC’s Brian Lehrer show. I spoke with Amy Eddings (sitting in for Brian Lehrer) about my recent post for Harvard Business Review on how to stop apologizing for your online life. Not [...]

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Three steps for companies getting started with social media

March 9, 2009

Listen. Think. Engage. These are the three steps every company should follow.

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Responding to online criticism

February 24, 2009

Will Aldrich responded today to my post about my experience with TripIt’s social invitation process, and his response is a model of how to handle online criticism.

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Bringing your online community to life

June 2, 2008

Building an online community is just the first step. Here are my tips on bringing your online community to life.

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