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The next tech revolution is here and now

March 22, 2010
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The next tech revolution is underway. It’s not the dawn of the semantic web, or the mobile web, or web 3.0 or any of these buzzwords. This revolution is about the people using technology, not the technology itself. It seems like the tech industry is finally waking up to the fact that most actual human [...]

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The message of usability

February 18, 2010

Completing an online form that reminds me that when you’re the one GIVING the money out, there’s no pressure to create good user experience. I celebrated Valentine’s Day the traditional way this year: filling out a really terrible online form for a funding application. Funding organization that received that application this week: if you do [...]

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2008 Presentation at Oberlin Symposium on Social Entrepreneurship

January 15, 2010

I just discovered that my presentation at Oberlin’s 2008 Symposium on Social Entrepreneurship is on YouTube. I talked about how the lessons of building social networks parallel our experience as entrepreneurs.

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How a bad haircut created the risk tolerance to go open-source

October 28, 2009

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When I was a kid I had the shortest hair of any girl in my class because my mum couldn’t face the hassle of hair maintenance. As soon as I got old enough to take care of it myself, I grew my hair as long as possible, and by the time I graduated from university it reached halfway down my back. Then I got my first real job and needed a grown-up look, so I gritted my teeth and asked for a modest trim. Instead, my stylist sheared me back to my ear-baring elementary school years, and I left the salon in an emotional state usually reserved for breakups and natural disasters.

That trauma led to an important discovery: hair grows back.

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How to create a great report summarizing your workshop’s results, with an example from Vancity’s Change Everything

October 22, 2009

We love the Concept Jam workshop for what happens in the room, as people get excited about the possibilities for social media in their organizations and their own work. And we love taking what happens in the room and teasing out the ideas and mashing them up with what we know ourselves until we can deliver a really varied, exciting set of options.

But in between the room and the

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Ask social media experts to share their secrets at SXSW

October 20, 2009

Our decision to open source Social Signal’s intellectual property has made me rethink my proposed panel for SXSW. This week, I’ve heard from folks who (like us) are eager to share their social media “secrets”. So why not use that to see whether social media experts to live up to their own hype?<

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A recent graduate finds hope in Social Signal’s social media career advice

October 20, 2009

More advice for recent grads who want to get started in social media.

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Canadian Press article points to Social Signal for social media tips and open-source resources

October 15, 2009

Today’s Canadian Press article by Tamsyn Burgmann, Companies seek social media experts to keep online conversation rolling, shared our tips on starting a career in social media.

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Agenda and script for the Concept Jam social media strategy workshop

October 15, 2009

The Concept Jam workshop agenda (doc) is the document we share with all the participants in a workshop. We create a custom agenda for each workshop, depending on client, participants and the time available (while we prefer a full day, we’ve done half-day versions by developing the list of audiences, goals and strengths ahead of time, in consultation with our client).

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How to deliver a social media strategy workshop that builds capacity and finds opportunities

October 15, 2009

The Concept Jam is a workshop-based methodology for identifying an organization’s most promising social media opportunities.  It’s the part of our work that we love the most, and that we think gives the greatest value to our clients. It’s also the one part of our current service line-up that we hope to do even more of in the months and years to come. So we figured we’d put our money where our mouth is by giving that away first.

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BC Children’s Hospital – Be A Superhero!

September 14, 2009

Are you a superhero? Do you know someone who might be? E-mail them to ask them to support the BC Children’s Hospital Foundation with a personalized video from Global TV.

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