Alexandra Samuel

Telling the story of social media.

Woohoo! Tivo! Over here!

October20

I wanted to send people a direct link to Tivo in my post about our home media server, but Tivo’s refer-a-friend tools don’t include a web badge! If I had a little snippet of code that let me put a trackable link to Tivo into a blog post, I’d be motivated to blog more about Tivo as a way of getting reward points. OK, maybe I blog too much about Tivo anyhow, but when I invite everybody over to our place to watch an ad-free episode of Grey’s Anatomy in HD, timeshifted so we can watch it two hours before it airs in our time zone, they’ll be glad I earned points for my referrals. My point is, making it easy and valuable for bloggers to talk about you is an easy, low-cost way of encourage positive referrals from trusted peers.

Everything I needed to know about community engagement I learned from Flying Meat

October14

Flying Meat is the software company behind VooDooPad, my latest favorite application ever. VooDooPad is one of those transformational technologies that do one small but crucial thing so incredibly way that they change the whole way you work.

In this case, what VooDooPad does is to give you one place to put all your notes — all those random files that are currently scatterred across your computer as Word files, stickies, Outlook/Entourage notes, text files, draft emails, draft blog posts, etc. That’s if you’re like me — the old me, I mean, pre-VDP.

Now all my notes are in one place: a single VooDooPad document that lets me create a new page for every random thought, to-do list, set of questions, document in progress, telephone call, chunk of code I need to hold onto, idea for an article, etc etc. I have categories for all my projects so I can assign each page to the right category or categories, and find it again easily. Wiki-style hyperlinks mean my pages can link to related pages, and that I can find those related pages using the “backlinks” feature. Awesome search means anything that doesn’t jump out at me from backlinks or categories is still easy to find.

But as much as I love VooDooPad, I think I may love Flying Meat even more. As far as I can tell, Flying Meat consists of August “Gus” Mueller, a software developer who could teach public participation types a thing or two about community engagement. Here’s what I’ve learned from Gus:

Ask for input. VooDooPad has a “report a bug/feature request” option built into its help menu, and on its website. That means that whenever you think to look for more information, you’ll be prompted to give feedback at the same time.

Let the public set the agenda. VooDooPad’s bug reporting interface doesn’t force you into a box that corresponds to their work process instead of yours. It’s just a message box that lets you type in an email, and (optionally) note whether it’s a bug or suggestion.

Responsiveness encourages communication. When I filed my first feature request, I got an e-mail from Gus just a few hours later. That personal and informative response made me feel like my input was heard and valued, and has encouraged t has encouraged me to provide further input, and created what I hope is a virtuous circle (or from Gus’s perspective, spam.)

Information fuels commitment. When Gus responded to my e-mail, he didn’t just thank me for my ideas — he actually provided some more information about the software to help it work better for me. By providing me with some value (in the form of a use tip) in return for my input, Gus has motivated me to continue participating in his user community by providing further feedback.

Transparency counts. As incisive and useful as my input may be, Gus hasn’t just taken it all with a thank you and you’ll see it in the next upgrade. By sharing his reservations about some of my suggestions he’s increased his credibility, and my interest in further communication.

Names count. Would I have sent an e-mail to PersonalNoteWiki or McWiki or YourNotesInc? Who knows. But there’s something about a company called “Flying Meat” that screams open doors and open minds. And of course, flying meat.

BC Goes DC

June1

The BC Citizens’ Assembly is taking its experience on the road. The New America Foundation is hosting a discussion next week titled Can the U.S. Take Lessons from a Canadian Experiment in Democracy?. It will be held Tuesday, June 7 at 3:30 PM at the New America Foundation, 1630 Connecticut Ave, 7th Floor, Washington DC. RSVPs are requested.