Career

Social media, smartphones, e-mail: they can all help take your career to the next level, or they can ensure you get utterly consumed by your work. Here are my best strategies, tools and stories to help you harness your online time to creating the work of your dreams — even if your dreams include sometimes leaving the office.

Learning from social media failure at Qantas and beyond

Learning from social media failure at Qantas and beyond

My latest post for Harvard Business tackles the lessons other companies can learn from the latest social media disaster, this time brought to you by Qantas Airways: [A]irlines are far from the only businesses to face a newly redrawn balance-of-power between company...
7 tips for creating a great speaker’s video

7 tips for creating a great speaker’s video

If you want to pitch yourself as a speaker, trainer or just as a thoughtful person worth listening to, web video is a crucial medium. Event planners use video clips to guide their speaker selections, speakers bureaus use videos to pitch people from their roster, and...
10 myths about ethnography, from Tom Boellstorff

10 myths about ethnography, from Tom Boellstorff

This post originally appeared on the SIM Centre website. There was a lot to love about anthropologist Tom Boellstorff’s dynamic, thought-provoking keynote to the Association of Internet Researchers. But I figured that my design colleagues, many of whom use...
Can smartphones create stillness?

Can smartphones create stillness?

If you want to learn something about stillness, visit a kindergarten class. I spent about 45 minutes with Little Peanut and his classmates today, and it gave me a whole new perspective on quiet — or the lack thereof. In the half-hour in which these 19 kids were...
Jobs of the future

Jobs of the future

It has been widely reported that for most of today’s elementary schoolchildren, the jobs that lie in their future don’t even exist yet. While that may be terrifying for those of us in the parenting or education game (how do you prep kids for a future you...
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